Our ticket system is a centralized communication hub created to keep your entire project organized, transparent, and stress-free. It allows you to view updates, ask questions, track progress, and stay connected with our Customer Service and Production teams—all in one convenient place.

We built this system to simplify the communication process and ensure you never miss important updates about your project. Instead of juggling multiple emails or phone calls, everything is recorded and stored in one location. This helps keep your project running smoothly with clear timelines, real-time updates, and quick responses from our team.

Simply open the email notification you receive and click the “Click Here to Reply” link. Your response will automatically be added to your project ticket. You can ask questions, upload photos, or follow up on scheduling—all through the same thread.

Your Job Number and Ticket Number serve two different purposes.
Your Job Number is the reference used in our internal CRM system to manage your project details, materials, scheduling, and production steps.

Your Ticket Number is specific to our Customer Support communication system.
Because these systems serve different functions, the numbers will not match—both are important and help us keep your project organized and on track.

Your messages are monitored by our Customer Support team and your assigned Project Supervisor. Together, they ensure you receive timely updates on scheduling, materials, inspections, progress, and any next steps.

You’ll receive updates on:

• Project scheduling and timelines
• Material deliveries
• Work progress and completion stages
• On-site changes or additional details
• Weather delays
• Final inspections and walk-throughs

This ensures you always know exactly what’s happening with your project.

Yes. If you need to share photos of your home, installation updates, or any clarification details, you can easily upload them through your ticket reply link.

Yes. The system is designed to keep your communication and project details safe. Please do not share any financial information such as credit card numbers or bank routing numbers.

If sensitive information is required, please call our office directly at (866) 272-4398 during business hours (Monday–Friday).

For urgent matters—such as active leaks, safety concerns, or time-sensitive questions—please call us right away at (866) 272-4398 so we can assist you immediately.

You’re always welcome to call! The ticket system is simply a convenient, organized option. Calling our office is still the fastest way to handle anything urgent or complex.

Yes. Your ticket stores every message, update, file, and reply in one place. This gives you a complete timeline of your project from start to finish.

Absolutely. Anytime our team updates your ticket or replies to a message, you’ll receive an email notification letting you know there’s new information waiting for you.

Once your project is finished and all communication is wrapped up, your ticket will be closed and all communications will be archived.

If you experience any technical issues, simply call our office at (866) 272-4398 and our team will assist you right away.

Our Customer Support team responds during normal business hours (Monday–Friday). We aim to provide updates as quickly as possible and ensure you always know the next step.